Frequently Asked Questions

Here's how you can get started with Global eSIM:

• Confirm that your device is eSIM compatible and carrier unlocked
• Visit our website at globalesim.tel and create an account
• Browse and select an eSIM data plan for your destination
• Complete your purchase and receive your QR code instantly
• Scan the QR code to install and activate your eSIM

eSIM is perfect for:

• International Travel: Avoid expensive roaming fees and the hassle of buying local SIM cards
• Business Trips: Stay connected securely across multiple countries
• Frequent Travelers: Easily switch between plans for different destinations
• Backup Connectivity: Have a secondary data source when your primary connection fails

To check if your phone supports eSIM:

• iPhone: Go to Settings > General > About. If you see "Available" next to "Carrier Lock," your iPhone is unlocked
• Android: Go to Settings > Network & Internet > Mobile Network. Look for "Add Carrier" or "Download SIM" option

Important: Your phone must be carrier unlocked. Check Settings > General > About > Carrier Lock. It should show "No SIM Restrictions."

Most iPhones XS and newer, Google Pixel 3 and newer, and Samsung Galaxy S20 and newer support eSIM.

We offer various plans to suit your needs:

• Single Country Plans: Best for traveling to one destination
• Regional Plans: Cover multiple countries within a continent (e.g., Europe, Asia)
• Global Plans: Perfect for multi-continent trips

Consider how much data you typically use. Light browsing and messaging needs 1-3GB, while heavy streaming and video calls may require 5GB+.

We recommend installing your eSIM on the day of departure. This allows you to get connected immediately upon arrival at your destination.

Important: The activation process requires an internet connection, so please ensure you have a stable WiFi or mobile data connection during installation.

Method 1: Scan QR Code

• Go to Settings > Cellular > Add eSIM
• Select "Use QR Code"
• Scan the QR code from your order confirmation
• Follow the prompts to complete installation

Method 2: Manual Entry

• Go to Settings > Cellular > Add eSIM
• Select "Enter Details Manually"
• Enter the SM-DP+ Address and Activation Code from your order
• Follow the prompts to complete installation

After installation, label your eSIM (e.g., "Travel Data"), set it as your Cellular Data line, and enable Data Roaming.

Samsung Galaxy:

• Go to Settings > Connections > SIM Manager
• Tap "Add eSIM" or "Add Mobile Plan"
• Scan the QR code or enter activation code manually

Google Pixel:

• Go to Settings > Network & Internet > SIMs
• Tap "+" or "Add" next to SIMs
• Select "Download a SIM instead"
• Scan QR code or tap "Need help?" > "Enter it manually"

The installation typically takes about 2 minutes. Ensure you have a stable internet connection throughout.

You can transfer your eSIM to a new device before activation. However, once the eSIM has been activated on a device, it cannot be transferred to another device.

If you need to change devices after activation, please contact our support team for assistance.

We accept the following payment methods through Stripe:

• Credit Cards (Visa, Mastercard, American Express)
• Debit Cards
• Apple Pay
• Google Pay

All transactions are processed securely and settled in US Dollars (USD).

Our wallet system allows you to:

• Top up your account balance with any amount
• Purchase eSIM plans instantly using your balance
• Track all transactions in your dashboard

Note: Wallet top-ups are non-refundable and do not expire. Your balance can be used for any future purchases.

Refunds may be issued for:

• Technical issues preventing eSIM activation (with proof)
• Service not available in the covered destination
• Duplicate/accidental purchases

Refunds are NOT available for:

• Used or activated eSIMs
• Change of travel plans
• Incompatible devices (please verify before purchase)
• Wallet top-up amounts

Refund requests must be submitted within 30 days of purchase.

If you forget your password:

• Go to the login page
• Click "Forgot Password"
• Enter your email address
• Check your email for reset instructions

If you don't receive the email, check your spam folder or contact our support team.

Try these steps:

• 1. Confirm you have arrived at your destination
• 2. Ensure the eSIM is selected as your Cellular Data source
• 3. Turn ON Data Roaming for your eSIM line
• 4. Toggle Airplane mode on and off
• 5. Restart your device

If still not working: Go to Settings > Cellular > Network Selection, turn off "Automatic" and manually select a different network.

You may have used all your data. Data usage is not always measured in real-time and there can be a delay.

To check your actual usage: Go to Settings > Cellular and view data consumption for your eSIM line.

If you still have data remaining and can't connect, try the troubleshooting steps above or contact our support team.

For iPhone:

• Log in to your account on our website
• Go to Dashboard and find your order
• Click "View QR" to display the QR code again
• Scan to reinstall

For Android:

• Log in to your account
• Find your order and get the activation code
• Enter the code manually in your eSIM settings

If you're unable to reinstall, please contact support with your order details.

This error can occur due to settings or data issues. Please check:

• APN is set correctly (if required - usually automatic)
• You have remaining data on your eSIM
• You're connected to a supported network

Solution: Reset your network settings:

• Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
• Restart your device

Note: This will reset WiFi passwords, cellular settings, and VPN configurations.

This often happens when changing locations. To fix:

• Open Settings
• Tap Cellular (or Mobile Data)
• Tap Network Selection
• Turn ON "Automatic"

This allows your iPhone to automatically find and connect to available networks.